​
Orders & Shipping
Q: How do I place an order?
A: Simply select your favorite bracelet, choose your desired size (if applicable), and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes 3-7 business days in the U.S. You’ll receive tracking info once your order ships.
Q: Do you ship internationally?
A: Yes! We offer international shipping to select countries. Shipping times and rates will vary based on location and carrier.
​
Q: How much is shipping?
A: Standard shipping within the U.S. is $4.95 or free on orders over $50. International shipping rates are calculated at checkout.
​
Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly, but if you need to make a change, please email us at stellarstringsshop@gmail.com within 1 hour of placing your order.
Products & Customizations
Q: Are your bracelets handmade?
A: Yes! Each bracelet is handcrafted with love and care using high-quality materials.
​
Q: Can I customize my bracelet?
A: Absolutely. Many of our bracelets can be personalized with initials, charms, or bead color choices. Check the product page for customization options.
​
Q: What materials are used in your bracelets?
A: We use a mix of glass, semi-precious stones, and durable elastic cord. All metal components are nickel-free and skin-safe.
​
Q: Do you offer gift wrapping?
A: Yes! You can select gift wrapping at checkout and even include a personalized message.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. Custom items are non-returnable.
Q: How do I start a return or exchange?
A: Email us at stellarstringsshop@gmail.com with your order number and the reason for the return or exchange. We’ll guide you through the process.
​
Sizing & Care
Q: How do I know what size bracelet to order?
A: Bracelets are created under a standard size that will fit most wrists with a flexible stretch band. However, for custom or unique size please make a note of it in the check out page when you place your order. Check out our Size Guide for easy instructions on how to measure your wrist.
​
Q: How do I care for my bracelet?
A: To keep your bracelet looking stellar, avoid water exposure, store it in a dry place, and remove it before bathing or strenuous activity.
​
Other Questions
Q: Can I order in bulk?
A: Yes, we love working with boutiques and event organizers. Please contact us at stellarstringsshop@gmail.com for more details.
​
Q: Do you offer gift cards?
A: No. Not at this time. But check back soon as we are always adding to create more value for our customers.
​
Q: How can I contact customer service?
A: You can reach us at stellarstringsshop@gmail.com or use the contact form on our website. We typically respond within 24 hours, Monday through Friday.
​