Refund Policy

Last Updated: 6/25/2025

We want you to love your Stellar Strings bracelet. If you're not 100% happy, we’re here to help.

Returns & Exchanges

You may return non-custom items within 14 days of delivery.

Items must be unused and in original packaging.

Custom or personalized items are non-refundable unless defective.

To Start a Return

Email us at stellarstringsshop@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–7 business days for processing.

Damaged Items

If your item arrived damaged, let us know within 5 days of delivery with a photo, and we’ll replace it or issue a refund.